GDPR and Privacy Policy

Introduction

Cleanroom-Solutions will make reasonable efforts to protect your personal information. The purpose of this Privacy Policy is to outline how we process any personal information you provide us using any of our services, and your rights regarding any personal data that we hold on your behalf.

PLEASE NOTE IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS PRIVACY POLICY, DO NOT USE THE SERVICES PROVIDED ON OUR WEBSITE. CONTINUED USE OF THE SERVICES CONSTITUTES YOUR FREELY GIVEN AND INFORMED CONSENT AND AGREEMENT TO YOUR PERSONAL DATA BEING PROCESSED PURSUANT TO THIS POLICY.

Types of information we collect

Customer Information

Cleanroom-Solutions will collect information that you voluntarily provide on our website such as your name, company name, postal address, email address, phone number(s), postal code(s). This type of information will be referred to as Personal Information.

Visitor Information

Statistics and other visitor information such as user IP addresses, browser types, demographic and geographic information and other statistical data are gathered when visitors use our website. This information is gathered by a range of tools (like Google Analytics and Bing Webmaster Tools). The data is not linked to a user account and as such cannot be linked back to any particular.

This will be referred to as Non-Personal Information as this information is anonymised.

Definition

The ‘client’ in this document is any visitor to an Cleanroom-Solutions website or any person who has registered on an Cleanroom-Solutions website for who Personal information may be held.

Purpose & Use of Collected Personal Information

We do not actively collect personal information apart from login information to our website and information willingly submitted by visitors to the site through the use of contact forms.

Clients opt-in to our policies when they submit contact forms to us. This personal data is necessary to allow us to respond or contact the client back on the basis of their submission. Our policy is to use the contact information only for the purpose it is intended for and we do not retain this information for longer than we need to.

In the case of login information, we will use the personal information (username and password) provided by, or sent to, the client on order to verify ownership of the account. This information will need to be used if the client wants to delete a service on enquire about any data held against one of the services that we provide.

Clients can at any time request that personal data is deleted. This may require your account to be closed if the personal data that is earmarked for deletion is required for the operation of the service. Verification will be needed with any request for deletion of data.

Clients can request visibility to any personal data held against their account. Once again verification will be needed to verify the client before any information will be sent out.

Requests for personal information or deletion of information will be processed without undue delay or at most within a month of any user verified request. We have no control over third party information (like Google, Bing etc.). We cannot take any responsibility for the data stored on these services.

Information Accuracy & Retention

Cleanroom-Solutions will take reasonable steps to ensure the personal information we receive is accurate and reliable for its intended use. We rely on the accuracy of the information provided directly to us by our clients through our websites. We accept responsibility for managing and ensuring confidentiality of the personal information collected. However, we cannot be held responsible to changes in personal information originally supplied to us e.g. changes to contact email address, postal address etc.

We will keep personal information only for as long as the services are active with us; or in the case of repeat business, for as long as the client allows us to keep the information; or for as long as the information is needed for us to comply with our legal obligations (in Ireland).

Login information to websites or client third party applications will be stored in a secure fashion for as long as may be needed to be able to support queries from the client.

Personal data will be deleted as soon as the purpose for which it was collected is complete or there is no further legal or financial obligation to retain the information.

Sharing of Personal and Non-Personal Information

We will never disclose personal information to third parties unless the owner of the information has given written consent to this disclosure or we are required to disclose personal information to the Irish Police Force (Gardai), to comply with a summons, subpoena, an applicable law, a court or regulatory order etc.

We may disclose non-personal information to third parties or third-party applications where we are convinced that the data is not linked to any personal information and does not identify an individual person. The purpose of this information will be to measure overall user activity on our website for example number of unique visitors, general visitor demographic, site usage etc. in order to measure and improve our performance.

Security

Cleanroom-Solutions sites will use Secure Socket Layer (SSL) technology to protect any personal information transferred from the visitor / client’s internet browser to our servers. While we cannot guarantee the security of information on or transmitted via the Internet we will endeavour to use best practices and take steps necessary to protect the personal data on our servers wherever possible.

Clients are encouraged to take ownership of their data and exercise care when providing personal data to any services whether SSL is in place or not.

Right of Access to Personal Information

Clients have the right to access any personal information NGS may hold on the client. They also have the right to correct, amend or delete any information they deem to be incorrect. Cleanroom-Solutions will take reasonable steps to verify the clients’ identity before making any modifications to personal information or sending information to the client for security reasons.

Cleanroom-Solutions can be contacted by sending an email to info@cleanroom-solutions.com.

Cookies and our Cookie Policy

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some (if not most) websites. These help to identify your computer so that the site owner can tailor and improve your user experience. Sometimes, these small text files are vital for the functioning of the web page.

Our website is no exception to this and we use cookies to improve your experience when you are visiting our website. It is possible disable any cookies already stored on your computer, but this may stop our website from functioning properly for you.

The NGS Cleanroom Solutions Approach

Our policies are visible from almost every page on the NGS site. We therefore assume that any visitors and users to our site are aware of our cookie policy (this document) and accept our policies. Continued use of the NGS site is taken to constitute agreement with our policies as detailed in this document. If you do not agree with our policies, please do not continue to use this website.

The Cookies we typically set

NGS Cleanroom Solutions

Cookies are used for the management of the signup process and general administration of your account. These usually are deleted when you log out.

Cookies also are used for verification of users who are logged in. These identify your preferences (if you have saved any preferences) and remember that you are logged in so that you will not need to log in again every single time you visit a new page. These typically are removed or cleared when you log out of the site.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. In particular, the NGS site uses Google Analytics which the most widespread and trusted analytics solution on the web. This software helps us to understand how visitors use the site and ways that we can improve your experience.

These may track things such as how long a visitor spends on the NGS site and the pages that the visitor opens on the site. This information helps us to improve the content on our pages and helps to identify pages that are not performing as well as they should. While this information is captured for every visitor to the site, it does not capture any personal information and the visitor is not identified from the data.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these buttons and/or plugins to work the social media sites may set cookies through our site and this may be used to enhance your interaction with our site (in a similar way to that described in the text above). For more information on the cookies set by Social Media Sites, please refer to their respective privacy policies.

Contacting Cleanroom-Solutions regarding Personal Information

Cleanroom-Solutions.com may be contacted with any questions, complaints or requests concerning this Privacy Policy where we will review and respond within 30 day time-frame. Our contact details are:

Cleanroom-Solutions.
The Venture Centre
University of Warwick Science Park
Sir William Lyons Road
Coventry, CV4 7EZ, United Kingdom

Phone: +353 61 364433
Email: info@cleanroom-solutions.com

Changes to our Privacy Policy

In the event that we may need to change our data processing and/or privacy policies, we will notify clients of the changes prior to rolling these changes out. The client then will have a choice as to whether or not accept the change and can take the appropriate account action.

In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.